How To Buy

Placing an Order

• Online – Placing an order through our website is safe, quick and easy. You can make changes and review what you have entered before your order is placed. A confirmation email will be sent directly to you within seconds.
• By phone – Our customer service representatives are available 24 hours a day, 7 days a week at 888-365-0222 (Toll-free).

Payment Methods

• Debit and Credit Cards – We currently accept Visa, Mastercard, American Express, Discover and Diners Club debit and credit cards.
• PayPal / PayPal Credit – You can make purchases using your PayPal balance or a linked card/bank account. You may also qualify for PayPal Credit, which allows you to make purchases with no interest if paid in full in 6 months.
• Shop Pay
• Apple Pay
• Google Pay
• Meta Pay
• Wire Transfer – For larger orders we may be able to accept wire transfer payments. Call 888-365-0222 for more information on this service.
• Gift Cards – Please keep the card as any possible refunds or credits will be processed back to your original mode of payment.

Order Confirmation

A confirmation email will be sent after you place an order. We will automatically contact our suppliers for confirmation of product availability and immediate shipment. For backorders or unavailable items, we will void the pre-authorization and contact you by phone and e-mail.

Order Shipment

We offer same-day or next-day order processing depending on the time it was placed.

Our warehouses process and arrange your order as fast as possible. Refer to our “Ships in” estimates found on the "Shipping & Returns" section of each product page.

We ship to the contiguous United States. We do not ship to Alaska, Hawaii, Puerto Rico, Canada or the Virgin Islands at this time. As of the moment, we do not deliver to PO or APO/FPO boxes, except for rural PO addresses.

For overseas shipping, use freight forwarders address as the delivery address.

For more information about our shipping methods available, please refer to Shipping.

Sales Tax

All orders within the USA, with the exception of Wyoming are tax-free!

Promotional Codes

We offer promotional codes occasionally to give you discounts on all or selected items. These codes can be used during the checkout process for bigger savings.

Warranty Information

All products offered by Premier Clocks are brand-new and supported by valid manufacturer’s warranties. The warranty applicable differs from each manufacturer. This information is generally provided as part of individual product descriptions. For defective products purchased, contact us for assistance in processing your claim.

Cancellations

Cancelled orders will get full refund provided that your order has not been shipped by the manufacturer. We will inform you whether or not the order can be cancelled.

All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. Terms of our Returns policy will be effective once items are shipped.

Please note: Once you have requested a cancellation by emailing us at support@premierclocks.com, your cancellation is not complete. We must verify that your item has not shipped and notify you that your request has been accepted.