Returns

30-Day Return Policy

We are proud to offer one of the best return policies in the e-commerce business. We accept returns or exchanges within 30 days of receipt* provided that the returned item(s) must be in new and original condition, including all original packaging material.

Products Not Eligible for Return

• All customized and special orders are not returnable/exchangeable.
• Damaged products while in transit back to the distribution center will not be accepted.

How Do I Return My Order?

• Send an email to returns@premierclocks.com with your original order number, products(s) to be returned, reason for the return and your name.
• All returns MUST be authorized by the manufacturer. No exceptions.
• If a return is authorized by the manufacturer, a RA (Return Authorization) number will be sent to you via email with directions on returning your order. Unauthorized returns will not be accepted.
• You may choose your preferred shipping method for returning product(s) directly to the distribution center address we provide.
• Please purchase insurance when shipping the item back in case any issues arise. Premier Clocks is NOT liable for lost or damaged returned parcels.
• Email your return tracking number to returns@premierclocks.com so we can track the return and save this information for your own reference as proof of pickup. Once item is received and inspected at the manufacturer’s warehouse, we will issue credit. An email confirmation will be sent once your refund has been processed.

Although we offer free shipping, please remember that if you return product(s), actual outbound (to the customer's address) and inbound (from the customer's address) shipping costs will be deducted from your refund. In addition, a 15% restocking fee and the clock set-up fee (if applicable) will be deducted from any refund if you wish to return a specific item due to buyer's remorse.

Orders shipped cannot be voided and charges for round-trip shipping will be deducted from refunds for orders refused. Refused orders are considered returns so the restocking charge and shipping fee both ways will be incurred as detailed above.

Other than a return or exchange due to an error on our part, we cannot refund shipping and handling charges. Credits will be issued to the credit card used for the original purchase.

IMPORTANT:Premier Clocks is dedicated to providing high quality images, measurements and audio files of melodies to assist you in choosing your clock. But, image quality may vary depending on your monitor color settings. At times, measurements are rounded off, and occasionally vary slightly from the description. All clocks differ in tone and have their unique voices and even when the same melody is played there may be significant variations. You may contact us via email or phone for precise colors, dimensions and chime melodies of our products.

Damaged Items

Please check the packaging of your item(s) prior to signing for delivery. If you notice any damage or missing parts, notify us immediately. We will make an effort to help you obtain the necessary replacements ASAP without extra cost.

If Shipped via Truck Freight or White Glove

• Write “Package Damaged” when you sign for delivery. This helps ensure a quick and easy exchange process.
• For items that look significantly damaged, you may refuse delivery and write “Refused Damage” on the paperwork. This will be returned to us and we will send you a new one. Notify us at once for refused deliveries so we can anticipate the return shipment.
• For accepted items with damages or missing parts, do not discard the packaging. Contact us ASAP with photos and we will ship the replacement parts zero charge.
• Most carriers only let us file freight claims within 48 hours of delivery, so do not delay. If we cannot replace parts, we will have the carrier pick up the item and send a replacement. Again, all returned products should be in the original packaging.

For manufacturer defects, faulty parts and unit replacements are offered.

If you decide you do not want parts or a replacement unit, the product can be returned under our Return Policy. If we made an error and it cannot be remedied, we will arrange the return of the item to us.